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Dispute Resolution Policy

Aussie Forex & Finance is committed to provide highest standard of service to its customers. Any complaints or disputes that might arise in relation to our service should be dealt with in the following way.

Talk to us:
Please speak to your usual contact at Aussie Forex and Finance Pty. Ltd. in the first instance and explain the issue. Our staff will review the situation and if possible, resolve it immediately. Most of the complaints can often be resolved at this early stage.

Unresolved matter escalated to Compliance Officer:
If your concerns are not resolved to your satisfaction in the first stage, the matter will be referred to our Compliance Officer. Please contact our compliance department in writing (Email/ letter) providing as much detail as you can so that we can fully investigate your complaint. They will then contact you with the results of their findings within seven (7) working days (This time may vary depending on the respond time of the overseas financial institution). The compliance manager can be reached at
Call us at +612 92625062
Write us at
Suite 204, 60 York Street

Refer to Australian Financial Complaints Authority (AFCA):
If your complaint cannot be resolved to your satisfaction by our Complaints Manager, you may also lodge a written complaint with the Australian Financial Complaints Authority, or AFCA for determination in accordance with its rules.

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678
Fax: 03 9613 6399

Debt Recovery Action
Please note that nothing in this policy prevents us from taking immediate legal action in a court for recovery of any sums you may owe us.